Terms and Conditions

TERMS OF SERVICE

 

 

Payment methods and shipping information

1. Payment

1.1. For deliveries within Germany we offer the following payment options, unless otherwise specified in the respective product description in the offer:

- Prepayment by bank transfer

1.2. For deliveries abroad we offer the following payment options, unless otherwise specified in the respective product description in the offer:

- Prepayment by bank transfer

2. Delivery

2.1. Your order will be shipped by DHL or UPS

2.2. We ship to the following countries: Germany, Belgium, Denmark, Germany, Finland, France, Great Britain, Ireland, Italy, Netherlands, Portugal, Sweden, Spain, Austria

The shipping costs incurred can be found under points 3.1 and 3.2

3. Shipping costs

3.1. The shipping costs within Germany are based on the weight of the goods, which is specified separately in each product description.

0 to 1 kg = 4 euros

1.1 to 5 kg = 6.99 euros

5.1 to 10 kg = 8.99 euros

10.1 to 31.5 kg = 14.99 euros

3.2. The shipping costs outside of Germany are based on the weight of the goods, which is specified separately in each product description.

0 to 5 kg = 16.99 euros

5.1 to 10 kg = 21.99 euros

10.1 to 20 kg = 32.99 euros

20.1 to 31.5 kg = 44.99 euros

3.3. Please note that in the case of cross-border deliveries, additional taxes (e.g. in the case of an intra-Community acquisition) and / or duties, e.g. in the form of customs duties, may be incurred, which you must bear.

Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed:

Conditions

Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (Aetem GmbH, Dieselstr. 6, 82291

Mammendorf, Deutschland, Tel: +49 (0)8145 997130, E-Mail: info(at)aetem.de) mittels einer eindeutigen Erklärung (z. B. ein mit der Post versandter Brief, E-Mail) über Ihren Entschluss, diesen Vertrag zu widerrufen, informieren. Sie können dafür das beigefügte Muster-Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist.

In order to meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.

Effects of withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole residence and delivery address are outside the European Union at the time the contract is concluded.

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

To Aetem GmbH, Dieselstr. 6, 82291 Mammendorf, email: info (at) aetem.de

I / we (*) hereby revoke the contract concluded by me / us for the purchase of the following goods (*) / the provision of the following service (*)

Ordered on (*) / received on (*)

Name / consumer (s)

Address of the consumer (s)

Signature of the consumer (s) (only if this is communicated on paper)

Date

Delete (*) Delete

General terms and conditions with customer information

1. Scope

2. Conclusion

3. Withdrawal

4. Prices and terms of payment

5. Delivery and shipping costs

6. Retention of title

7. Liability for defects

8. Redemption of campaign vouchers

9. Applicable Law

10. Information on online dispute resolution

1. Scope

1.1. These general terms and conditions (hereinafter “GTC”) of “Aetem GmbH” (hereinafter “seller”) apply to all contracts that a consumer or entrepreneur (hereinafter “customer”) with the seller with regard to the items presented by the seller in his online shop Concludes goods and / or services. The inclusion of the customer's own conditions is hereby contradicted, unless otherwise agreed.

1.2. A consumer within the meaning of these terms and conditions is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

1.3. An entrepreneur within the meaning of these terms and conditions is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2. Conclusion

2.1. The product presentations contained in the seller's online shop do not represent binding offers on the part of the seller, but serve to submit a binding offer by the customer.

2.2. The customer can submit the offer using the online order form integrated in the seller's online shop. After placing the selected goods and / or services in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contract offer for the goods and / or services contained in the shopping cart by clicking the button that concludes the ordering process . Furthermore, the customer can also submit the offer to the seller by telephone, fax, email or post.

2.3. The seller can accept the customer's offer within five days,

- by sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation by the customer is decisive, or

- by delivering the ordered goods to the customer, whereby the receipt of the goods by the customer is decisive, or

- by asking the customer to pay after placing his order.

If there are several of the aforementioned alternatives, the contract is concluded at the time at which one of the aforementioned alternatives occurs first. If the seller does not accept the customer's offer within the aforementioned period, this is deemed to be a rejection of the offer, with the result that the customer is no longer bound by his declaration of intent.

2.4. The period for accepting the offer begins on the day after the offer is sent by the customer and ends at the end of the fifth day following the sending of the offer.

2.5. When submitting an offer via the seller's online order form, the contract text is saved by the seller and sent to the customer in text form (e.g. e-mail, fax or letter) after submitting his order, along with these terms and conditions. In addition, the text of the contract is archived on the seller's website and can be accessed free of charge by the customer via his password-protected customer account by entering the corresponding login data, provided that the customer has created a customer account in the seller's online shop before submitting his order.

2.6. Before the binding submission of the order via the seller's online order form, the customer can continuously correct his entries using the usual keyboard and mouse functions. In addition, all entries are displayed again in a confirmation window before the binding submission of the order and can also be corrected there using the usual keyboard and mouse functions.

2.7. Only the German language is available for the conclusion of the contract.

2.8. Orders are processed and contact is usually made by email and automated order processing. The customer must ensure that the e-mail address provided by him for processing the order is correct, so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all mails sent by the seller or third parties commissioned by the seller to process the order can be delivered.

3. Withdrawal

3.1. Consumers generally have a right of withdrawal.

3.2. Further information on the right of cancellation can be found in the seller's cancellation policy.

3.3. The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole residence and delivery address are outside the European Union at the time the contract is concluded.

4. Prices and terms of payment

4.1. Unless otherwise stated in the seller's product description, the prices given are total prices that include statutory sales tax. Any additional delivery and shipping costs that may arise are specified separately in the respective product description.

4.2. In the case of deliveries to countries outside the European Union, additional costs may arise for which the seller is not responsible and which are to be borne by the customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may also arise in relation to the money transfer if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.

4.3. Various payment options are available to the customer, which are specified in the seller's online shop.

4.4. If prepayment has been agreed, payment is due immediately after the conclusion of the contract.

4.5. If the payment method “PayPal” is selected, the payment will be processed by the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal terms of use, available at https: // www.paypal.com/de/webapps/mpp/ua/useragreement-full. This assumes, among other things, that the customer opens a PayPal account or already has such an account.

5. Delivery and shipping costs

5.1. The delivery of goods takes place regularly on the dispatch route and to the delivery address specified by the customer. When processing the transaction, the delivery address specified in the seller's purchase process is decisive. Deviating from this, when choosing the PayPal payment method, the delivery address stored by the customer at PayPal at the time of payment is decisive.

5.2. If the transport company sends the goods back to the seller because delivery to the customer was not possible, the customer bears the costs for the unsuccessful shipment. This does not apply if he is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless the seller had announced the service to him a reasonable time in advance .

5.3. In the case of self-collection, the seller first informs the customer by email that the goods he has ordered are ready for collection. After receiving this e-mail, the customer can collect the goods from the seller's headquarters after consultation with the seller. In this case, no shipping costs will be charged.

5.4. Vouchers are given to the customer as follows:

  • by email
  • by download
  • by post

6. Retention of title

If the seller makes an advance payment, he retains ownership of the delivered goods until the purchase price owed has been paid in full.

7. Liability for defects

7.1. If the purchased item is defective, the provisions of statutory liability for defects apply.

7.2. The customer is asked to complain to the deliverer about delivered goods with obvious transport damage and to inform the seller of this. If the customer does not comply, this has no effect on his statutory or contractual claims for defects.

8. Redemption of campaign vouchers

8.1. Vouchers that are issued free of charge by the seller as part of advertising campaigns with a certain period of validity and that cannot be purchased by the customer (hereinafter “promotional vouchers”) can only be redeemed in the seller's online shop and only within the specified period.

8.2. Individual products can be excluded from the voucher campaign if there is a corresponding restriction from the content of the campaign voucher.

8.3. Promotion vouchers can only be redeemed before completing the order process. Subsequent billing is not possible.

8.4. Only one campaign voucher can be redeemed per order.

8.5. The value of the goods must be at least equal to the amount of the campaign voucher. Any remaining credit will not be refunded by the seller.

8.6. If the value of the campaign voucher is insufficient to cover the order, one of the other payment methods offered by the seller can be selected to settle the difference

8.7. The credit of a campaign voucher is neither paid out in cash nor is interest paid.

8.8. The campaign voucher will not be reimbursed if the customer returns the goods paid for in whole or in part with the campaign voucher within the scope of his statutory right of withdrawal.

8.9. The campaign voucher is only intended for use by the person named on it. A transfer of the campaign voucher to third parties is excluded. The seller is entitled, but not obliged, to check the material entitlement of the respective voucher holder.

9. Applicable Law

9.1. The law of the Federal Republic of Germany applies to all legal relationships between the parties, excluding the laws on the international purchase of movable goods. In the case of consumers, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has his habitual residence is not withdrawn.

9.2. Furthermore, with regard to the statutory right of withdrawal, this choice of law does not apply to consumers who do not belong to any member state of the European Union at the time the contract is concluded and whose sole residence and delivery address are outside the European Union at the time the contract is concluded.

10. Information on online dispute resolution

The EU Commission provides a platform for online dispute resolution on the Internet at the following link: http://ec.europa.eu/consumers/odr

This platform serves as a focal point for the extra-judicial settlement of disputes arising from online sales or service contracts, in which a consumer is involved.